Complaints Handling Procedure
Folkestone Investment Management Limited (FIML), as Responsible Entity of FET, is committed to providing investor services in an efficient and respectful manner. FET investors have the right to raise concerns and make legitimate complaints. The nature and pattern of complaints received will be reviewed on a regular basis with a view to identifying and resolving both individual and systemic issues.
FIML is committed to the fair and efficient resolution of complaints. If you have a complaint you should:
- Contact your advisor and detail your complaint. If your adviser does not resolve your complaint to your satisfaction and/or within a reasonable timeframe you can elect to either send an email to firstname.lastname@example.org or contact our Investor Relations Manager on +613 9046 9946.
- You can also put your complaint in writing and send it to: Investor Relations Manager, Folkestone Investment Management Limited, Level 14, 357 Collins Street, MELBOURNE VIC 3000. FIML will try to resolve your complaint promptly in accordance with our Complaints Policy, a copy of which is available upon request.
- If you are still dissatisfied, you may raise the matter with the Financial Industry Complaints Service (Toll Free 1300 780 808).